Privacy Policy

Last updated: September 16, 2025

Since our platform is all about building trust and meaningful human connections, we want to be clear about how we handle your data. This page explains what data we collect, how we use it, and how we protect it every step of the way.

1. Who We Are

Pont Diagnostics Ltd (“Pont”, “we”, “us”, “our”) is committed to protecting your privacy. We operate a human-to-human matchmaking and therapist-matching platform.

• Company name: Pont Diagnostics Ltd
• Company number: 16012024
• Registered office: 124 City Road, London, EC1V 2NX, United Kingdom
• Email: [email protected]
• Data Protection Lead: Alessa Weiler

2. Where This Privacy Policy Applies

This policy applies to all our services, including our app, website, and events. If a specific service has its own privacy policy, that one will apply instead.

3. Data We Collect

Data you give us

• Account Data: email, phone number, date of birth, and password (encrypted)
• Profile Data: your responses, preferences, interests, and optional sensitive data (e.g. health, orientation)
• Content: photos, audio, text, or other content you share (including chats)
• Purchase Data: subscription or feature purchases (via secure third-party providers)

Data we collect automatically

• Usage Data: login times, features used, and interactions
• Technical Data: device ID, IP address, app settings, crash reports, cookies
• Geolocation Data: approximate location (if permission is granted)

Data from third parties

• Basic info if you sign up via Apple/Google or link a social account
• Information about you if reported by another member or through support requests

4. How We Use Data

• Provide our service: set up accounts, recommend matches, personalize experiences
• Improve Pont: test new features, analyze usage, make the platform safer
• Process payments: subscriptions, purchases, billing
• Keep the community safe: detect fraud, enforce terms, verify accounts
• Comply with legal obligations

We never sell your personal data to third parties.

5. How We Protect and Share Data

• All sensitive data is encrypted (AES-256)
• Profile and diagnostic data anonymized for matching or research
• Shared only as needed:
  • With members: only what you choose to display
  • With service providers: hosting, analytics, payments
  • With therapists: only if you opt in
  • With authorities: only if legally required

6. Your Rights

• Export your data
• Delete your account
• Update your profile anytime in settings
• Withdraw consent (e.g. location, health data) via device settings or by emailing [email protected]

7. Data Retention

• Profiles deleted immediately on account closure
• Data retained for safety/legal reasons:
  • 3 months after account closure (safety window)
  • Up to 10 years for financial transactions
  • As long as necessary to prevent banned users rejoining
• Aggregated, anonymized data may be kept for research and product improvement

8. Children’s Privacy

Pont is for adults 18+ only. We do not allow minors to use our service.

9. Changes to this Policy

We may update this policy as we grow and add features. If significant changes are made, we’ll notify you in advance.

10. Contact Us

If you have questions or concerns, contact us:

• Email: [email protected]
• Post: Pont Diagnostics Ltd, 124 City Road, London, EC1V 2NX, UK